Return & Exchange Policy

Shipping, Order Tracking & Delivery

How can I track the status of my order?
We usually ship out all orders we have received in 2-3 business days. At the time of shipping the order, you will receive a whatsapp and email from us with details the delivery partner and tracking ID, these can be used to track your order.

Will someone call me before delivering the order?

We work only with leading shipping partners in India to assure that your delivery experience is great! Our courier partner will send a text message once your jewellery is out for delivery. You will receive a call from the delivery person before they reach the delivery address

Can I change Address once the order is placed?
Please note once we have received your order and processed it, we will not be able to change address. While we will do our best to change the address and help you out, please note that this is not an assured service. In such cases, we can try to put in a request with our delivery partner, but the final execution depends on them. So in case you've got your address or pin code wrong or want to change it, we recommend you reach out to us on connect@worldofwhyte.com immediately and we'll try our best to help!

Can I schedule delivery on a specific day and time?
We work with some of the leading logistics companies for our jewellery deliveries. If you wish to receive your order on a specific day/time, we can send a request to our delivery partners, however, please note that this is not an assured service. Please also note that our delivery partners are unable to deliver on Sundays.

How long do you take to ship the order?
We normally ship out all our online jewellery orders within 2 business days (excluding Sunday and Holidays). Once your order has been shipped, you will receive a notification via text message with details of shipping partner and tracking ID.

Please note that the above timelines are based on estimates provided by our delivery partners and any unforeseen situations might cause delays.

Are there any shipping charges applicable to my order?
We offer Free Shipping across all orders delivered within India.

Do you deliver Pan-India?

Yes, we deliver to almost all Pin-Codes Pan India. You can check if the product can be delivered to your address by going and punching in your Pincode on the product page.

Return, Replacement & Exchange

What is the refund procedure for returned order?
Once a return request has been raised on the app or web, our pickup partners will reverse pick up your order in 3 working days from the day of booking the return. As soon as we are notified about a successful return pick up, we initiate the refunds within 48 hours of us receiving the update. Please note that refunds cannot be initiated unless a return pickup is done.

Once the return has been picked up, it usually takes us upto 48 hours to initiate the return process.

For Prepaid orders: returns are initiated directly to the original payment source.

For any combination of the above: all refunds will be done in same proportion in which the payments were received including partial refunds.

How to exchange/replace my jewellery?
In case you have received a faulty or incorrect item or you just want to exchange your jewellery for another piece, we allow you to replace the jewellery with the same item or exchange it with another item for upto 30 days from the time of delivery of the order. Please note that in case of exchange, any price differences will be collected/refunded to you as the case may be.

Please note all replacement/exchange orders will be created and shipped out in 48-72 hrs. To Replace or Exchange an item, please drop us an email at connect@worldofwhyte.com or call us at +91 92472 83721.

I didn't like the product. How can I return my order?
Hi! To place a return request, please go to our website and login with your registered email id/contact number (that was used to place the order). Then go to account/profile section and check your orders. Click on the one that you would like to return, choose the items, return reasons and place the return request. You'd receive a confirmation of return pickup through email/sms shortly.

In how many days will my return be picked up?
It takes upto 3 working days to get the return pick up done from your location, once the return request has been placed. In case your return pick up is not done within 3 working days, please reach out to us on connect@worldofwhyte.com.

I placed an order for a set, can I return/replace/exchange only one item from the set?
No, in case of sets, you'd need to return the entire set to us and we will ship you an entirely new set based on your preference!

Can I return two orders together?
In case you have placed return request for two of your orders, there's a possibility that the return might be picked by the same Executive. However we would request you to verify the same with the executive and handover only the required product to him. Please note that each order needs to be returned with its original packaging

What happens if I want to return the product after return window is closed?
We're very sorry but we do not accept returns after 30 days. However in such an instance we've got you covered through our Warranty Policy. In case of any issues with the product like fading etc.

Shipping, Order Tracking & Delivery

Will someone call me before delivering the order?
We work only with leading shipping partners in India to assure that your delivery experience is great! Our courier partner will send a text message once your jewellery is out for delivery. You will receive a call from the delivery person before they reach the delivery address.

Can I change Address once the order is placed?
Please note once we have received your order and processed it, we will not be able to change address. While we will do our best to change the address and help you out, please note that this is not an assured service. In such cases, we can try to put in a request with our delivery partner, but the final execution depends on them. So in case you've got your address or pin code wrong or want to change it, we recommend you reach out to us on connect@worldofwhyte.com immediately and we'll try our best to help!

How long do you take to ship the order?
We normally ship out all our online jewellery orders within 2 business days (excluding Sunday and Holidays). Once your order has been shipped, you will receive a notification via text message with details of shipping partner and tracking ID.

Please note that the above timelines are based on estimates provided by our delivery partners and any unforeseen situations might cause delays.

Are there any shipping charges applicable to my order?
We offer Free Shipping across all orders delivered within India.

Do you deliver Pan-India?
Yes, we deliver to almost all Pin-Codes Pan India. You can check if the product can be delivered to your address by going and punching in your Pin code on the product page.

Cancellations & Modifications

How do I cancel my order?
Hi! To cancel your order, please go to our website and login with your registered email id/contact number (that was used to place the order). Then go to account/profile section and check your active orders. You'd have an active cancel button against the eligible orders. Click that and confirm your cancelation request. Please note that once the order has been processed from our side, it cannot be canceled, however if you do not want the product, you can refuse to accept the delivery

My order status says "RTO" - what does this mean?
RTO stands for Return to Origin. For all orders that are shipped from our side, our delivery partners make a maximum of 3 delivery attempts. Your order may be marked as undelivered by our shipping partner for the below reasons:

Delivery partners are not able to contact you
Not able to locate your address
You have registered an incorrect phone number
Pin code is incorrect etc

Usually, as soon as this happens, our shipping partners will contact you to reschedule the delivery.

However, if in the the next 2 attempts as well, the delivery partner still fails to deliver for the above mentioned reasons, then the order shall be sent back to us as RTO.

To prevent this from happening, we request that you answer calls from delivery partners and in case the order is undelivered on the first attempt, please do respond to the delivery partner messages to reschedule the delivery. If it so happens that your order has been RTO'd without the proper attempts or you would like us to ship the order again, please reach out to us at connect@worldofwhyte.com and we will be glad to help you further!

What is your Cancellation Policy?
If you've placed your order by mistake or forgot to apply a coupon code, you can cancel your order from our website. However, please note the cancellation window is open only till your order is processed. We won't be able to take the cancellation request post that.

If you still don't want to receive the order, you can refuse the package at the time of delivery.

Payments & Refunds (on the website)

What to do if the amount got deducted but I haven't got the order confirmation?

"Once you have made the payment, please allow upto 10-15 minutes to receive an order confirmation email/text message. In case you do not receive any confirmation within 24 hours please reach out to us through Call/Email/Chat and we will assist you further.

In the event that amount has been debited and we have received it we will manually create your order and ship it out. If the amount has not reached us, the payment gateway will automatically return the amount to your original payment source in 5-7 working days."

Do I need to pay any extra charges on top of what is shown on the website?
Not at all! All prices shown on our website are inclusive of taxes. Shipping is free! What you see on the website is what you pay.

In case you are asked to pay anything extra, please report to us ASAP and we will do our best to help you!

How can I pay for my order at Whyte
We intend to make the purchase as simple and as seamless for you as possible. We accept all major modes of payment including credit cards, debit cards, bank transfer, UPI, and so on.

If you have any queries about payment modes, do reach out to us at connect@worldofwhyte.com and we'll help you out.

Will I receive a payment confirmation for my paid order?
You should receive an order and payment confirmation via email and text message within 5 minutes of completing your payment. In rare cases, your order may not get synced immediately. In these cases, it may take up to 24 hours to receive your confirmation.

However, if you do not receive an order confirmation within 24 hours, it is possible that your order might not have been created on account of a technical issue either at our end or at the payment gateway's end. In such cases, please do not worry, drop us an email with the details of your payment at connect@worldofwhyte.com and we will do our best to assist you further!

Where will I get the refund money for the returned order?
In case of prepaid order, you can avail the refund to the source account.

How many days will it take for the refund to reflect in my account
All refunds are initiated from our side within 48-72 hours of return pickup.

Do you offer an EMI option for Payments? ( need to confirm)
No, at the moment we are not offering EMI option however we will be soon introducing the same!

When will I get my refund for returned order?
Pre-paid Orders: Once the reverse pick-up is done, we will initiate the refund within 48 hours. The customer will be notified with an email and an SMS. Refunds will ideally reflect in the customer’s account in the next 5-7 days.